FAQs

For items that have not been shipped, please contact customer service at the email address.

In this case, please bring the product you want to exchange to any HA THONG store (Store System) in the country of purchase. Products must be in the original packaging, accompanied by the original invoice and tax refund claim form in the applicable country.

Please contact us through our Contact page at hathong.com/contact or through our email at official@hathong.com for further support

We will provide a tracking number via email in the delivery confirmation email you will receive a shipping code to track and check the progress of your online order

Each order is accompanied by an invoice. HA THONG does not provide any copies of invoices or certificates of value, in accordance with the terms listed in the conditions of sale.

Shipping fee depends on the weight of the item you ordered and the country where it is delivered it is calculated automatically at checkout and does not include taxes or duties.

We ship to everywhere in the world

When you purchase any Ready-to-Wear product from HA THONG, our team of skilled tailors are available to assist with manual editing so that each design can fit you best.

This final editing process ensures that the design perfectly celebrates your body contours and conveys the original spirit of the design.

The above adjustments are made according to the requirements of each client, with the sole goal of helping the wearer feel confident, elegant and most importantly feel themselves.

Please contact us through our Contact page at hathong.com/contact or through our email at official@hathong.com for further support or visit us at our Local Store

Please contact us through our Contact page at hathong.com/contact or through our email at official@hathong.com for further support

We accepts all international cards (VISA and MASTERCARD) and Paypal

You can check out our latest products on our Website, Facebook and Local Stores

You can check us out on Facebook, Instagram and TikTok

Through our Contact page at hathong.com/contact or through our email at offical@hathong.com